Privacy

Who is responsible

Yedid Studio, the business behind Yedid Reach, is responsible for this site and for what it does with your information, the chat assistant included. For anything on this page, email reach@yedidstudio.com.

The legal person behind Yedid Studio, and how to reach the person answerable for your information, are on the Yedid Studio privacy page: https://yedidstudio.com/privacy.

What we collect

Only what you type into the form: your name, your business name, your email address, your phone number if you choose to give it, which product you are asking about, and what you tell us you are trying to move.

The channel check asks you for five numbers about your own business. Those are not on this list because they never reach us: the arithmetic runs in your browser and nothing is sent anywhere. We could not tell you what you typed if you asked us.

There is one hidden field in the form that you will not see and should never fill in. It exists to catch automated submissions. If it arrives filled in, we treat the message as automated and do not read it.

The "Demo" and "Continue with Google" buttons on the home page take you to our demo at demo.reach.yedidstudio.com, which has its own privacy notice. Signing in with Google happens there, not here: this site does not see your Google account, and nothing from the demo is stored on this site.

The onboarding form on the Plans page asks for your business name, your email address, the WhatsApp number of the business, the plan you chose, whether you want onboarding or will set it up yourself, where you are with your Meta account, and a tick that you have read the terms on that page. It has the same hidden field as the other form.

What the site picks up on its own

Your IP address, held in the server memory for up to one hour, purely to limit each address to five form submissions an hour. It is never written to disk and is gone when the server instance recycles.

A one-line server log when a message arrives, recording that a message came in and which product it was about. Your name, email and message are not in that log.

Vercel hosts this site and, like any host, keeps short-lived request logs of its own. Nothing else watches your visit: this site sets no cookies, runs no analytics, and loads no third-party script on any page you merely read. The typefaces and videos are served from this site, not from Google or a content network. If any of that changes, this page changes first.

No payment is taken on this site today: the Plans page takes your details and we write back. When a plan can be paid for here, and only after you press a payment button, the page will load the checkout script from Razorpay, our payment provider, to open their payment window. That script is never loaded for a visitor who reads a page and leaves, never on any other page, and this notice changes first.

If you use the chat assistant, and only then, Vercel BotID checks that each chat request comes from a browser rather than a script. The chat section below says what the assistant keeps.

Where it goes

Into an email inbox we read, and an acknowledgement is emailed to the address you gave so you know it landed. Apart from the chat assistant described below, this site has no database and no customer accounts, so there is no stored record of you anywhere in it beyond those emails.

We use Resend to deliver both emails. They handle the message in transit in order to deliver it, and they keep their own delivery records under their own policy.

An onboarding request from the Plans page goes to the same inbox as a message, with your business name, email address, WhatsApp number, plan, onboarding choice and Meta readiness in it, and we write back. When a plan can be paid for on this site, those details will be attached to the subscription we create at Razorpay, and Razorpay will hold the subscription and the payment record under its own policy; your card or bank details are typed into Razorpay’s window and never pass through this site. Either way this site keeps no copy: the record of a business on a plan is the email in our inbox, and Razorpay’s once payment runs here.

How long we keep it

A form message or onboarding request stays in the inbox until we delete it. If you would rather it did not, ask and we will delete it.

The chat assistant keeps two kinds of copy, on different terms. In its database, a chat whose questions you finished is deleted automatically 12 months after the day you agreed, and an unfinished one after 30 days. The emails it sends to our inbox stay there until we delete them, and are deleted when you ask. Its section below has the detail.

What we do not do

We do not sell it, we do not share it with anyone other than the email provider that delivers it (and, for the chat assistant, the providers named in its section below), we do not add you to a mailing list, and we do not use it to train any machine learning system.

The chat assistant

Nothing about the chat assistant is stored until you press "Agree and start chat" in its panel.

It keeps: the page you opened it on; a random conversation number issued when you agree, which ties the rest together and is what Delete this chat erases; which version of the notice you were shown; your answers to the six tap questions (how you heard about us, what you want to do on WhatsApp, your kind of business, how soon you want to start, whether you decide, and your monthly budget band) and how far through them you got; your name, your email address, and a phone number only if one is given; the messages you type and the replies you were shown; whether you asked us to call you; which AI model and which set of rules wrote each reply; any report of a wrong answer and its note; any misuse warnings and whether the chat was closed for misuse; how many messages were exchanged and what writing the replies cost us; and a salted one-way fingerprint of your IP address, never the address itself, used to limit how many messages one connection can send in an hour.

Why: to answer your questions about Yedid Reach from its own published plans and pages, so we can follow up on what you asked, and so we can read conversations and fix answers the assistant got wrong.

Anthropic, based in the US, writes the replies. It receives what you type, your tap answers and your first name; your email address and phone number are never sent to Anthropic. Under its commercial terms it does not train its models on them, and it keeps them for a limited period, 30 days at the time of writing, longer where it must deal with misuse of its service or the law requires it. Supabase stores the conversation, in a database run by Yedid Studio, the business behind Yedid Reach. Resend delivers the emails described below to our inbox, and keeps its own delivery records under its own policy. Vercel hosts the site and, through Vercel BotID, checks that each chat request comes from a browser; that check runs only on the chat’s own requests.

When you finish the questions, your answers and contact details are emailed to our inbox. If you press Ask us to call me, the conversation so far is emailed too, and so it is if you use Report a wrong answer or if a chat is closed for misuse. None of these emails carries your IP address or its fingerprint.

How long, in the database: if you finish the questions, the conversation is deleted automatically 12 months after the day you agreed. An unfinished chat without a noted reference is deleted after 30 days. The IP fingerprint is deleted within two days.

How long, in the inbox: the emails above stay in our inbox until we delete them. They are deleted when you ask, and asking also deletes the conversation from the database.

Delete this chat in the panel removes the conversation and its messages from the database straight away; it does not remove the emails already sent, which go too if you ask. After the panel is closed, email reach@yedidstudio.com from the address you gave, or quote the reference shown in the chat menu, and it is deleted. Nothing about the chat is stored on your device.

It is not meant for children. It is for people aged 18 or over, and the panel asks you to confirm that before it starts. If a parent or guardian tells us a child used it, we delete the conversation and the emails.

Please do not type contact details or anything sensitive into the chat.

Seeing, correcting or deleting it

Email reach@yedidstudio.com and say which. We will tell you what we hold, fix it, or delete it. You do not need a reason and you do not need to have been a client.

If you are not satisfied with our answer, you can complain to the Data Protection Board, the regulator set up under the Digital Personal Data Protection Act, 2023. Write to us first, so we have the chance to put it right.

Changes

When this page changes, the date at the top changes with it.

A note on what this page is not

This is a description of what this website does, written by the people who built it. It is not legal advice, and it does not claim that you or we are compliant with any particular data protection law.